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Welcome to Matt Caesar's Blog!

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Hi, I'm Matt Caesar, Chief of Product Development.

Posted by Matt Caesar on Tue, May 05, 2009 @ 12:49 PM
  
  
  
  
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Matt Caesar imageWelcome to my first blog post for DSI/ITI! 

If you are a current customer, there is a good chance we have crossed paths at some point in my tenure here.  Whether it was when I was a software engineer, or Team Lead or maybe while at my current position as Chief of Product Development.  For those non-customers out there (you know who you are), thank you for coming and I look forward to your comments!

Where will this blog take us?  That's a great question.  I am curious as well!  As you may guess, my educational background and first love is Computer Science, so many of my thoughts revolve around our software - how to make our products better, faster, easier to use, etc.  I will probably spend many weeks bantering on about new technologies and possibly new features that may or may not have an impact on our product line. 

However, as Chief of Product Development, my day to day responsibilities can vary greatly.  As a result, there are many non-technical topics that you will find me talking about -implementations, patents, corrections issues. At some point, I'm sure you will see a post on each of these topics.  

As I do everything, I will try and keep the posts light-hearted and because I'm a native New Yorker, sarcasm will most likely run rampant.  Thanks for stopping by for a read and let the comments fly.

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Comments

This is my first ever blog, but since I cannot find a FAQ section on the ITI website or a way to ask questions, would you please make it easier to request a refund from ITI when the inmate is released from jail? I cannot figure out how to do this and since the inmate I know is no longer incarcerated, I would like to know how to get a refund for my unused funds. Thank you.
Posted @ Friday, May 15, 2009 11:26 AM by Deb
Thank you for the comment. At DSI/ITI, we value your opinion and are actively working on improvements to our online payment website to address this. In the meantime, you can either call 814.949.3303 to speak with a Customer Care representative or send an email through our Billpay websitewww.inmatetelephone.com).
Posted @ Friday, May 15, 2009 3:59 PM by Matt Caesar
Ack! We set up an account today operating between Washington State and Prince William Manassas Adult Correction Facility. I fell over when I found out the charge is $4.19 for the first minute and 69 cents per minute thereafter. This makes a short five minute call worth $6.95. Are these phones gold plated? Are you working on implementing more cost savings to out-of-state callers? Your company is providing a service, however, families are "forced" to do business with you to speak to loved ones. As a consumer in this financial climate, I would opt for less frills if it meant the cost would be reduced. Interested in your comments.
Posted @ Friday, June 05, 2009 12:08 PM by T Black
T Black - Thank you for your comment. I can not comment on specific rates for specific facilities, but I can assure you that we are working with facilities to provide alternative means of communication with loved ones. Thank you for your feedback.
Posted @ Thursday, June 11, 2009 2:58 PM by Matt Caesar
I cannot connect to inmatetelephone.com to look up my account anymore. I am trying to add funds to my account. I read that the website was changing to offenderconnect or something like that. Can you please assist me with figuring out how I can access my account information? This is really frustrating.
Posted @ Sunday, July 05, 2009 1:23 PM by Kristin
Kristen, 
 
Thank you for your post. Our internet provider experienced some unexpected downtime this morning but service has been restored. Sorry for any inconvenience this may have caused.
Posted @ Sunday, July 05, 2009 8:40 PM by Matthew Caesar
inmatetelephone.com, inmatebanker.com, and offenderconnect.com are all still currently experiencing a problem. I cannot connect to any of these websites. I will hopefully be able to reach someone over the phone in the morning. The customer service line is ALWAYS busy. It always asks for all your information and then just hangs up on you if they are EXPERIENCING A HIGH VOLUME OF CALLS. This is extremely frustrating. I understand there are loads of phone calls coming in, but you shouldn't be prompted to enter your phone #, credit card info, and then only to get hung up on and told to try again later. Now the websites aren't working. I hope this gets fixed tomorrow as I need to put money on my accounts ASAP! Thanks.
Posted @ Sunday, July 05, 2009 9:40 PM by Kristin
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